This website is owned and maintained by TurboSystems.info, referred to as "our store" in the following document.

 

PAYMENT

At our store when purchasing goods payment can be made via credit/debit card, via paypal or electronically via bank transfer.

Other payment options like Cash On Delivery (COD) are unavailable.
 

SHIPPING

After receiving payment for your order we will ship your goods right away. We will normally send your order to you within 1-2 working days. International deliveries are generally within 5 working days.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

You agree to inform us immediately or at the latest within 3 working days of receipt if the goods are damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

If your goods have not arrived within the agreed delivery period and/or you suspect that the shipment may be lost, please contact us immediately.

Any shortages or errors in shipments must be notified to our store in writing within 3 working days of receiving the shipment.

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ATTENTION! Import taxes may apply when buying from outside EU. Tax rates are calculated and collected by buyers local customs. VAT (Value Added Tax - 21%) is applied only for buyers from EU. For full information about import taxes in your country please visit your local customs website.

 

RETURNED PRODUCT

Incorrect goods - If for any reason you have ordered the incorrect parts we offer a 14 days (from delivery date) refund or exchange policy, subject to the goods being returned in unused, perfect condition, with the original packaging still intact. Any returns after 14 days are at the Company's discretion and a restocking fee of 15% will be charged. After 28 days no returns will be accepted.

Goods no longer required - If the goods or services have already been paid, Turbo Systems will refund the amount paid within 30 days of the cancellation of order. The goods must be returned unused, in perfect condition, with the original packaging still intact. A handling charge of 15% will be levied. Any charges for postage and packaging relating to the original sale and/or return of the goods will not be refunded.

If any goods are specially ordered, made to customer specifications or personalized, the order cannot be cancelled or returned.

Faulty goods - The purchaser may return the goods for a refund if the goods:

- are faulty or damaged

- are not of satisfactory quality

- do not match how they were described

- are different to the ones ordered. Proof of parts ordered may be requested.

It is the responsibility of the customer to ensure the goods are correct and undamaged before fitting. Any incorrect or damaged goods must be reported within 3 working days of receipt of delivery without exception.

When returning goods, the purchaser is responsible for the repackaging of the goods and they are in your care until they arrive at our warehouse, unless our store have arranged for the collection (this service is chargeable). Provision of proof of posting / delivery may be required.

Our store regret that postage/packaging/insurance costs are non-refundable, unless goods received are faulty or received in error. Postage and packing is the customer's responsibility when returning parts for a refund and/or refund of surcharge(s).

Products correctly supplied will be subject to a handling charge of up to a maximum of 10%, dependent on the part. The return of correctly supplied products is at the cost of the customer.

Refunds for confirmed orders, which are subsequently cancelled prior to dispatch, are subject to a handling fee of 5%.
 

PRODUCT WARRANTY

Any product returned under warranty must be accompanied with a warranty claim form which can be obtained from our store on request.

Warranty will be void if the product returned is dismantled or tampered with in any way. All products must be returned complete, as supplied for warranty inspection and analysis to be conducted.

Our store warranty that goods shall be free of defect in workmanship and components. If any goods contain such defects, upon written notice thereof by the Buyer, our store shall have the right in its discretion to repair or replace the defective goods or refund the purchase price applicable to the defective goods. Save as provided herein, all representations, conditions, warranties and terms, whether express, or implied by common law statute or otherwise, as to the quality, condition or fitness for any purpose of the goods are excluded.

In no event shall our store be liable under this warranty for any amounts in excess of the purchase price of the goods and no allowance will be made for labor.

Our store shall not be liable for contingent or consequential damages.

Exclusions from our store warranty include all ball bearing and hybrid turbochargers unless agreed in writing.

The customer is responsible for all shipping / delivery costs including sending the warranty replacement turbocharger.

Warranty does not cover labor, faulty installation, misuse or failure of related parts. All items are warranted to be free from defects in the materials and workmanship prior to installation.

 

TURBOCHARGERS FOR RACING OR COMPETITION USE

Turbochargers used for any form of racing or competition and/or set to run higher than standard boost pressure are supplied in good faith and on the understanding that no guarantee is given in respect of performance or reliability of the product.

Our store cannot be held responsible for personal injury or damage caused to the engine or vehicle by a failed turbocharger.

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OTHER WARRANTY CONDITIONS

The turbocharger must be fitted to an engine that is in good working order so that the operation of the turbocharger is not prejudiced.

The engine oil, oil filter and air filter must be changed at the point of turbocharger fitment and provide clean oil system to prevent any damages. For more information please read our Installation guide.

The purchasers/installers shall satisfy themselves that all reasonable steps have been taken to ensure that any original cause of turbocharger failure has been eliminated and that the turbocharger is correct for the application.

Warranty may be denied in the event of either the turbocharger or the engine being modified to increase power output, if this modification is prejudicial to the performance of the turbocharger.

Under no circumstances should a vehicle be used if a turbocharger problem is suspected as this could cause further damage to the turbocharger and/or engine.
 

REFUNDS AND RETURNS

Refunds

- Always check the goods before you sign for them.
- You have three working days to advise TurboSystems immediately of any damage or shortages in delivery of the goods.

Incorrect goods ordered

- If for any reason you have ordered the incorrect parts we offer a 14 days (from delivery date) refund or exchange policy, subject to the goods being returned in unused, perfect condition, with the original packaging still intact.
- Any returns after 14 days are at our discretion and a restocking fee of 15% may be charged.
- After 90 days no returns will be accepted.

Goods no longer required

If you have already paid for the goods or services, we will refund your money within 30 days of you cancelling the order. The goods must be returned unused, in perfect condition, with the original packaging still intact. Your order cannot be cancelled if the goods were made to your specifications or personalized. Any charges for postage and packaging relating to the original sale and/or return of the goods will not be refunded.

Faulty goods

You return the goods and get your money back if the goods: are faulty; are not of satisfactory quality; do not match how they were described; or are different to the ones you ordered.

General

- It is the responsibility of the customer to ensure the goods are correct before fitting.
- When returning goods, you are responsible for the repackaging of the goods and they are in your care until they arrive at our warehouse, so please obtain proof of posting / delivery.
- We regret that postage/packaging/insurance costs are non refundable, unless goods received are faulty or received in error.
- Postage and packing is the customer's responsibility when returning parts for a refund of surcharge(s).
- All other refunds will be given at the discretion of the Company management.
- Products correctly supplied will be subject to a handling charge of up to a maximum of 15%, dependent on the part. The return of correctly supplied products is at the cost of the customer.
- Refunds for confirmed orders, which are subsequently cancelled prior to dispatch, are subject to a Handling fee of 4%.

 

YOUR RIGHTS

Our store is committed to offering quality products and the very highest levels of customer care and satisfaction. In return we ask our customers to adhere to our trading terms, which we believe to be fair and reasonable. These terms do not however affect your statutory rights. If for any reason things do go wrong, contact one of our customer care team who will make every effort to resolve any issue as quickly as possible.